Blog
From good intentions to effective communication
- with TheWorxHub - Part 2
Tuesday, 17 January 2012 at 21:00 GMT
In part 1 I said that to be a successful leader of an operations department in senior living it's not enough to be an expert technician or a good manager - you have to be an effective communicator. Perception is reality, and it's up to you to be continually shaping what others think of you and your team. I talked about how TheWorxHub is helping us strengthen relationships with residents and families through better communication. I touched on how managing life safety and compliance with TheWorxHub sends a message of competence and control to authorities having jurisdiction.
Here, I'll complete the picture by describing how TheWorxHub improves communication with other departments and within our team. Read more »
| Posted by Ronald Carlson, Director of Facilities, Jones-Harrison | Categories: General
From good intentions to effective communication
- with TheWorxHub - Part 1
Tuesday, 17 January 2012 at 21:00 GMT
I'm Director of Facilities for Jones-Harrison, a senior living facility in Minneapolis providing both assisted living and long-term care. While I manage a team of seven maintenance staff, I'm not the kind of manager who lives in an ivory tower. A few days a week I'm dressed in uniform, jumping in and helping out with maintenance troubleshooting. Everything I ask my staff to do I've done myself. I know the technical side of the work inside out. Read more »
| Posted by Ronald Carlson, Director of Facilities, Jones-Harrison | Categories: General
New paths for senior living:
Improving satisfaction, one resident at a time
Tuesday, 17 August 2010 at 20:30 GMT
One of the great joys of my job is the time I spend in “hands-on” work with executives, managers and staff in senior living communities across the U.S. and Canada. They tell me how they want to improve their operations and describe the service they’d love to be able to offer their residents. I share what I’ve learned from others seeking similar results. We explore how they can deliver a better resident experience and contain costs at the same time. We set up the Worx software to help them do this with maximum efficiency, and work together through the transition to different ways of doing things that make everyone’s lives easier. Read more »
| Posted by By Jo-Anne Kempe, CEO, TheWorxTeam | Categories: General
While You're Here, Can You...?
Thursday, 25 March 2010 at 17:07 GMT
Why You Should Apply the Five-Minute Rule
We've all heard it before. Your Maintenance Tech arrives at a resident’s door expecting to fix a freezer on the fritz, only to be presented with a laundry list of other ‘little’ job requests. “While you’re here, can you take a look at my kitchen tap? It’s dripping. Oh, and maybe you could fix the door to the hallway. It’s sticking. And, there’s a lightbulb that…” Read more »
| Posted by By Jo-Anne Kempe, CEO, TheWorxTeam | Categories: General